ZUS Smart Dash Cam FAQ

Common FAQs

What is ZUS Smart Dash Cam?

ZUS Smart Dash Cam is a single-lens video camera that is installed inside of your windshield and constantly records video and audio as your drive. 

How to turn on/off my Dashcam?

Dashcam automatically records when the vehicle is turned on with a power cable plug-in. Recording stops when the vehicle is turned off. 

How to manually turn off/on my Dash Cam?

If you need to turn off your Dash Cam manually, you may long press the LED button for 2 seconds. Then the LED light will be off with a beep. Dash Cam will be turned on once it's power on my vehicle. Or you may single press the LED light button. Then you should see the light turns white with a beep.  

Does ZUS Smart Dash Cam provide screen capability? And why?

No. In order to avoid creating distractions for drivers, our Dash Cam doesn't provide a live screen. But you may always review the video footage through your phone. 

Can I see the live recording from the app?

No, the live video stream is not available in the apps. You can review or download recorded footage on your phone.

Why do I need the ZUS app for my Dash Cam?

We use the ZUS app to review/download video footage and manage settings.

Where does the Dash Cam get power?

Our Dash Cam comes with a power cord that can be plugged into any 5 volt USB outlet in your vehicle. 

Recording

How long does each recording last?

It can be adjusted into 1mins/3mins/5mins length by settings. 

How many videos can be saved on the SD card?

It may depend on the storage of your SD card. 1min video is estimated to cover 100MB storage. 16G card can save 2 hours of videos in total. The video will be overwritten automatically when the SD memory is out of space. Thus, only the latest videos are saved to your SD card. However, the emergency record can be saved permanently on your SD card. 

What is an emergency recording?

The Dashcam is following loop recording unless there is an accident happened. Collision will trigger emergency recording which will be saved in SD card eternally without overwrite. You will need to manually delete them.

What is the length of the emergency recording? 

It depends on the setup record length. The emergency recording won't be recorded for another event video. Once a collision happened, the current recording will be read as an emergency recording. 

Can I download my videos? And How?

Yes, you can download them either from your phone or computer. 

Download to Phone

Connect your Dash Cam with the ZUS app with WiFi. You will see the video stream, choose the one you need to download. 

Download to Computer

Remove your SD card when the Dash Cam is off. Load the SD card onto your computer for downloading. 

SD Card Configurations

How to format my SD card?

By device

You need to manually turn off your Dash Cam (press the LED button for 2 seconds until LED light off) before the formatting. When you see the indicator light turns off, long-press the button until the light turns to flash blue. Wait until the LED indicator light turns on white again, then you will know the SD card has been formatted successfully. 

By Computer

You can also format your SD card by using a card reader on a computer. File format should be:

Mac: MS-DOC
Windows PC: FAT32

Other Common FAQs

Why there is a red dot next to my Vehicle icon?

That's the reminder of your Dash Cam needs a firmware update. You may follow the FAQ article "ZUS Dash Cam OTA Process" to complete the update. 

https://nonda.zendesk.com/knowledge/articles/360018090192/en-us?brand_id=367368

Why my Dash Cam can't pass the authorization process?

We suggest you unplug the USB cable and wait for 10s to plugin again. Then repeat the pairing process. 

Why my camera keeps on 3 times short beeping?

That's the indication of an SD card issue in Dash Cam. Please check if your SD card has been inserted safely inside Dash Cam. Or you may check if the SD card needs to be formatted. 

Why the audio is not recorded?

To protect your privacy, sound recording is closed by default. If you want to record the sound, you can switch on the sound recording from app settings. 

Why is my Dash Cam LED light showing constant blue?

It could be caused by misoperation. You may resolve this by unplugging then pluging in the USB cable again. 

Related ZUS Smart Dash Cam articles: 

• How to Pair ZUS Smart Dash Cam
• ZUS Smart Dash Cam OTA Process
• How to Manage Your ZUS Smart Dash Cam Through ZUS App?

If your question did not answer by the above information. Please provide your detailed description of the issue and screenshot to contact our customer service team through [e-mail]