[Feature] How to Pair ZUS

Tips:

If you check this page, it means you might have some problems during the pairing process. If not, it's still good to know more before you start.

The key for pairing is to turn on GPS+Bluetooth+Internet on your phone, and ZUS should be blinking(not off/on) before starting to pair. If the ZUS app can't find your ZUS, try restarting your phone, check if your car is on (not ACC) and place your phone next to ZUS, and then try again. 

 

ZUS lights Indicator:

  • Blinking:ZUS is not connected/Paired with App. Please turn on Bluetooth+GPS+Internet and ZUS app.
  • Keep On: ZUS is connected with ZUS App and connected phone/tablet is nearby. You may check if ZUS app is installed in another ios/android device and that device should be nearby
  • No lights:ZUS is not connected with the cigarette lighter. Please plug in again/try in the other car.  

 

If after trying above steps and tips and it still doesn't work, you may contact us at cs@nonda.us with error screenshot and your app account. Our agents would response within 1 hour.  

 

Solution for the Message "ZUS is currently Used by someone else"

If a pop-up message appears that says ZUS is owned by someone else and that you need to send a request, it means your ZUS is owned by the other account which might be the other account of yours if you change a new phone.

Did you still have your old account name/password?

Yes, I still have account name + password: You may log out this account and log in by your old account directly. ZUS is under your old account.

Yes, but I only have account name: Please try "forget password" and log into your old account with new password. ZUS is under your old account.

No, or I have no idea which account my ZUS connected to: Please click the request in pop-up message by new account and contact our Customer Service at cs@nonda.us with your new ZUS app account. We'll help you reset. 

 

 

Step-by-step instructions to pair ZUS:

iOS  

  1. Plug ZUS into the cigarette lighter, start the car engine and three dotted lights on top of ZUS to start blinking. Once they are blinking, ZUS is ready to be paired.
  2. Open the ZUS app with Bluetooth+GPS+Internet turned on. Log into your ZUS account or create a new one and then choose “Add a new ZUS”. The app will search for and connect with your ZUS automatically.
  3. You should see the words “ZUS is connected” and the three lights on ZUS charger stay on. This means that ZUS has successfully connected to your phone.

 

 

Android 

  1. Plug ZUS into the cigarette lighter, start the car engine and three dotted lights on top of ZUS to start blinking. Once they are blinking, ZUS is ready to be paired.
  2. Open the ZUS app with Bluetooth+GPS+Data turned on. Log into your ZUS account or create a new one and then choose “Add a new ZUS”. 
  3. Click continue. The app will search for and connect with your ZUS automatically.
  4. You should see the words “ZUS is connected” and the three dotted lights on ZUS stay on. This means that ZUS has successfully connected to your phone.

 

* UI may be different in latest app version

 

Check out these other related content:

How to Find My Car

How to Let Someone Else Connect to My ZUS

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.